01730 890 324
Terms & Conditions
About Us
znatoo is the registered trade mark of The Shoe Lace Ltd - Trade Mark No: UK00003588083.
znatoo trademark cannot be used by any others without the express written consent of The Shoe Lace Ltd.
This web site is owned and operated by The Shoe Lace Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
znatoo
Unit 6, Rake Business Park, Rake, Hampshire GU33 7PN United Kingdom
Phone: 01730 890 324
Fax:
Email: sales [at] znatoo [dot] com
Company number: <Put company number here>
znatoo trademark cannot be used by any others without the express written consent of The Shoe Lace Ltd.
This web site is owned and operated by The Shoe Lace Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
znatoo
Unit 6, Rake Business Park, Rake, Hampshire GU33 7PN United Kingdom
Phone: 01730 890 324
Fax:
Email: sales [at] znatoo [dot] com
Company number: <Put company number here>
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from outside the UK place your order and your card company will convert the transaction from your own currency. They may charge a small commission on the transaction.
We accept most credit and debit cards.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept card payments. If you are shopping from outside the UK place your order and your card company will convert the transaction from your own currency. They may charge a small commission on the transaction.
We accept most credit and debit cards.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
< Insert information on your Shipping and Handling here >
For international orders we do not refund shipping.
For international orders we do not refund shipping.
Delivery Schedule
We deliver your order right away. We will normally dispatch your order to you in 2 business days. International orders are may take longer depending on circumstances.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK 20% VAT is added. All other orders are VAT free. For orders outside of the UK the recipient is responsible for any duty, vat or other charges that may become due.
Credit Card Security
When the order is placed at our website, card transactions are taken care of by the card handling company. We never see your card details and neither do we have access to them. They are not on any part of the web site.
Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01730 890 324 (International +44 01730 890 324) or write to us at Unit 6, Rake Business Park, Rake, Hampshire GU33 7PN United Kingdom
Returns Policy
Your rights to return goods are protected under the UK Consumer Contracts Regulations.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Remittance Terms
For customers that have a credit facility with us payment is strictly 30 days net. For particularly large orders we may request some or all the payment is made when the order is placed.